Help Center

🛠️ Support Overview

Welcome to the NuraSMS help center. We are here to support you with service delivery, account issues, and troubleshooting fast-response SMS delivery.

📌 Common Issues

• Why didn’t I receive my SMS code?
• Can I use my number for multiple services?
• How long does a number stay active?
• What should I do if my purchase failed?

🚧 Troubleshooting Steps

Start by checking the service provider that sent the SMS, then confirm the number status in your NuraSMS dashboard. If the issue persists, capture screenshots and contact support with your order ID.

📨 Contact Support

If you need direct help, email our support team and include the affected number, order ID, and a short summary of the problem.

Email: support@NuraSMS.com

⏳ Response Time

We aim to reply within 24 hours on business days. Urgent issues such as failed OTP delivery are prioritized for faster handling.